Archives

December 5, 2008

Key Business Management Skills To Build Trust

Every successful manager must trust their team and have a good relationship with employees. When there is trust and support from the manager, employees perform better.

Employees never feel comfortable under a boss who doesn’t trust them or whom they don’t trust.

In the absence of mutual trust productivity falls as the employees get into politics, covering their backs and other counterproductive activity.

Not trusting each other will affect morale, which leads to a deterioration in customer satisfaction as the focus shifts from the business needs to internal wrangling.

One of the most vital components is being able to effectively communicate. A manager must communicate well to build strong relationships with their people.

In difficult times, employees might think no news as bad news, so a manager must keep in close touch. Lack of communication reduces trust; being open with information creates it.

Filed under Building the Future, Management Basics by Martin

Permalink Print

Get Management Right – Then Focus On Leadership

So, since utilizing and distributing resources is what is demanded from the manager, he cannot afford to be overly authoritarian.

If he is, then he may push his workers into being less productive.

Instead he should be the friendly but firm guide who inspires dedication to a common end.

Any manager’s goal is to maximize resources and reap the highest results, while dealing efficiently with clients and their quirks (as well as employees).

So while leadership focuses on taking companies onto new directions and give them new visions and aims, good managers help inspire employees deliver results in the shorter term in a focused way.

This helps the company to consistently reap profits right now, maintaining stability and equilibrium, so providing a healthy environment for the longer term potential the leader seeks to unleash.

So a good manager will know how to handle stakeholders, clients and workers with equal ease, keeping things moving along nicely.

Filed under Building the Future, Management Basics by Martin

Permalink Print