No Empowerment – It’s The Manager’s Fault!

Many managers do this without even thinking.

They need to know that they will be far better in their own job when they give their people the ability to decide for themselves the actions to take.

Most decisions that are to be made, when the customer is in your face, demand immediate resolution.

And those who are nearest to the action, are usually the best to be empowered to take the quick decisions necessary.