A manager cannot do it all – their performance depends on how they get the best from their team.

By giving employees the capacity to act on the manager’s behalf they will benefit incredibly with that level of trust.

And when a manager says, ‘Look, do your best and I’ll always support you’, they will take risks at just the right level for them.

You are giving yourself more freedom in the process, and mentoring them into becoming a manager.

Many managers do this without even thinking.

They need to know that they will be far better in their own job when they give their people the ability to decide for themselves the actions to take.

Most decisions that are to be made, when the customer is in your face, demand immediate resolution.

And those who are nearest to the action, are usually the best to be empowered to take the quick decisions necessary.

Look, managers are not perfect in every way – they cannot fix everything in their business on their own; it’s their ability to get the most from their people that makes the difference.

Any employee will grow and develop hugely when given responsibility – empowering them to act and make decisions is a great way forward for them.

And when a manager says, ‘Look, do your best and I’ll always support you’, they will take risks at just the right level for them.

This is precisely the way that the very best managers gradually release what they do into the increasingly capable hands of members of their team.