It’s an amazing experience as a manager when you turn someone on to the hidden capabilities they have within them already.

By freeing him or herself up by using the latent abilities of their people, an empowering manager truly lives and breathes the experience – and that’s powerful.

For a manager to be brave enough to empower their people is one of the most enlightening actions they can take to remove some of the burdens that others can deliver.

Individuals start to flower in their abilities and become the swan to the ugly duckling of the past – producing results even beyond their own imagination.

A manager who unleashes the potential of their people in this way will achieve a fulfilment of their own possibilities and that of those in their care too.

The customer is waiting for the “manager isn’t here”, and when he gets there, becomes extremely irritated.

They see it as a stalling technique and is more likely to require more costly remedies for the problem the customer has.

It’s a no-win situation for a manager that wants to portray that they are in control.

Far better to hand over control at the sharp end, by fully empowering employees to make the best decisions – and fast.